Ordering FAQ’s

How do I order?

Wholesale orders placed from within our Catchment area* will be delivered every  Tuesday in our Hot Numbers van. To give us time to pick and pack your coffee we ask that you place your order by 12pm on Friday, any orders after that may not be sent until the Tuesday after next.

If you’re ordering from further afield* we will pick and pack your order and deliver it to you within 3-5 working days.

Orders must be placed through your personal login via our Wholesale website – not by email.

If you’re having problems with your account or the ordering process please contact roastery@hotnumberscoffee.co.uk

If you don’t yet have a Wholesale account with us (but would really like one!) please complete our contact form via the Wholesale page.


How do I pay?

Payment terms for Wholesale Customers are 30 days net via bank transfer. Our account details are:

Hot Numbers Coffee LTD 77-05-02 22945360.

You will be sent an order confirmation followed by an invoice.

If you have any problems or queries about your payment please contact; accounts@hotnumberscoffee.co.uk


Minimum Order Quantity?

To qualify as a wholesale customer with us you must reach the minimum order of 6kg at any one time.


Delivery Charge?

Free delivery applies to orders over £100.00.


Do you offer support?

To ensure you get the best from your coffee, we offer barista training for all wholesale customers in kind.

The training will take place at our Roastery in Shepreth.

We also advise on:

  • Staff Training
  • Coffee Communication
  • Equipment Supply & Technical support
  • Design & Workflow

If you would like to enquire, book or find out more about our support please contact;

roastery@hotnumberscoffee.co.uk


Can I use our logo?

We are proud to associate ourselves with like-minded quality focused businesses and are happy to provide the Hot Numbers logo artwork to help certify the quality of coffee. We in turn hope you honour the commitment to yourselves, your customers and our brand by continued commitment to speciality coffee.

To the top to the top